Refund Policy

• WebCartisan Plugin license (annual or lifetime, as offered at checkout)
• WebCartisan commercial add-ons

• The product does not function as described on a compatible WordPress and WooCommerce environment after reasonable troubleshooting.
• A critical defect prevents core advertised functionality and our support team cannot provide a workable solution within the refund period.
• You accidentally purchased a duplicate license for the same site and have not activated the duplicate.

• The request is made more than 14 days after purchase.
• The issue is caused by incompatible hosting, outdated PHP, plugin conflicts outside our plugins, or custom code not related to our product.
• You refuse to provide basic troubleshooting information needed to diagnose the problem (such as error logs, plugin list, or temporary staging access when requested).
• You have violated our Terms of Use, including license abuse or redistribution of Pro files.
• You simply changed your mind after successfully using the product for an extended campaign, except within the 14-day window.

• Contact us with your order email, purchase receipt or transaction ID, and licensed site URL.
• Briefly describe the issue and the troubleshooting steps already taken.
• Our team will review your request and respond within 3–5 business days.

• Your payment will be refunded to the original payment method where possible.
• Associated license keys will be deactivated and must no longer be used.
• Pro plugin files and add-ons must be uninstalled from all sites covered by the refunded license.
• Processing time depends on your bank or payment provider, typically 5–10 business days after approval.

Pro purchases include 6 months of free support from the purchase date. Requesting a refund ends your entitlement to continued Pro support and updates for that license once the refund is processed.

If your included support period has ended, additional help is available as paid support at $25 USD per hour as described in our Terms of Use.